THE HELP CENTER
A clear way forward.
Practical guidance for your everyday VEZVO experience.
Getting started
Is VEZVO available to download?
Android builds are prepared for testing; public Google Play availability is unconfirmed. iOS is in development, with no public App Store or TestFlight link and no announced launch date.
Account & sign-in
Which account should I use?
Create an account only through an available official build. Use the sign-in method associated with your VEZVO account. Check the email address and connection when sign-in fails. Never send your password or verification code to support.
Food logging
How do I log food?
Open Food to search the catalog, add a manual food, scan a barcode or choose saved foods. Check the portion and nutrition values before saving. Camera permission is needed only for scanning.
Water tracking
Can I change a water entry?
Use Home for quick amounts or a custom addition. Open water history to review dates and entries. The current candidate supports editing and deleting water entries.
Activity & habits
Where do I record movement and habits?
Record activity manually in a supported Android testing build. iOS functionality is still being prepared. Health Connect requires compatible Android hardware and permissions.
Sync & data
What if my records do not appear?
Check that you are signed into the expected account and have a working connection. Avoid clearing app data while you have unsynced records. Contact support with your app version and steps to reproduce, without health records or credentials.
Permissions
Do I need to grant every permission?
Camera scanning requires camera permission. Health Connect is optional, Android-only and permission-based. You can disconnect and manage access in Android settings. Disconnecting clears this account’s local health cache and attempts permission revocation; revocation may fail or be unavailable. These device-health values are not automatically sent to cloud sync, AI or ad targeting by the reviewed integration. Health Connect is not supported on iOS.
AI Coach
What should I know before using AI Coach?
Chat history is held in session memory, not a saved transcript in the reviewed client. Clearing chat clears local history, not server records. Messages and limited context go to VEZVO’s AI service and, when needed, its model service. Quota/security records and reported replies are separate. Sign-in, separate AI consent and quota apply. AI is not medical advice; reward bonuses depend on verified availability.
Privacy
Where can I review data and consent information?
VEZVO uses Google Mobile Ads and UMP where configured. UMP updates consent information and shows forms when required. Ads also require UMP permission and app readiness. Where required, use More → Advertising privacy to review privacy options. Non-personalized ads can still process identifiers and require consent. Advertising choices and AI consent are separate; read the privacy policy.
Account deletion
How do I delete or resume a deletion request?
Use the secure account-deletion page or the in-app deletion flow. Verify ownership, then type DELETE to confirm. If interrupted, return in the same browser and use Continue deletion. Keep browser data until completion. For an older-origin request, use the earlier-request link on that page.
Still need a hand?
Include your app version, device and a description of the issue. Please keep passwords, verification codes and personal health details out of email.
support@loxter.ai